FAQs

1. How can I contact you?

You can reach us via email at hauspureofficial@gmail.com. We aim to respond to all inquiries within 24 to 48 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We ensure that all items are sourced from reputable manufacturers to maintain quality standards.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in its original condition and packaging.

4. What conditions must my item meet for a return?

To be eligible for a return, your item must be unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

5. Are there any items that cannot be returned?

Certain items, such as personal care goods, cannot be returned for hygiene reasons. Additionally, sale items and gift cards are non-returnable.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days.

7. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find any defects or damages, contact us immediately so we can evaluate the issue and provide a solution.

8. Can I exchange my product for a different one?

The fastest way to exchange an item is to return the original product and make a new purchase for the desired item once the return is accepted.

9. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

10. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please refer to our shipping policy for more details.